Terms of service

0. About this document

This is a draft terms of service prepared for legal review — it is not yet a final, lawyer-approved instrument. It is written to describe what the Veela platform actually does today, including where a feature is unfinished or unverified, rather than to describe an idealised version of the product. Where a fact needs the reviewing lawyer or Veela’s owner to confirm before this page is finalised, it is marked [REVIEWER: confirm].

1. Veela is not a law firm

This is the single most important clause in these terms, so we say it plainly and up front: Veela is not a law firm and does not provide legal, tax or financial product advice. Veela prepares drafts and records — resolutions, register entries, ASIC lodgement packs, trust valuation schedules, professional handover packs and answers to your questions — from the documents and data in your workspace. Every consequential draft requires human review and approval before it is relied on, circulated, signed or lodged. You remain responsible for the legal, tax, superannuation, trustee and filing obligations of each company or trust you place in Veela, regardless of how much preparation Veela assisted with. Matters outside record preparation — legal advice, tax advice, audit opinions and financial product advice — are outside Veela’s scope.

2. What Veela is, honestly

Veela is a governance and record-keeping platform for Australian proprietary companies, trusts and self-managed super funds. The product follows an “software proposes, humans confirm” model: a template, rules engine or AI agent prepares or extracts a record; Veela runs the validations available for that workflow; and an authorised human approves before any consequential circulation, signature request or register effect. A validation report is not a legal, tax, financial or audit opinion.

We describe the current state of specific features plainly, rather than aspirationally:

• Tokeniser registry sync — a connection that lifts the Veela-kept register member cap and adds due-diligence-grade history — is coming soon and is not a live integration you can rely on today.
• Bring-your-own e-signature providers (DocuSign, PandaDoc, Annature): you can save your own account credentials for these providers from Settings, but the underlying integrations are unverified stubsin the current build — no live request is sent to these providers, and circulation automatically falls back to Veela’s own included signing links (personal signing links by email, and wet-ink print-and-upload) whenever a bring-your-own provider call would otherwise be attempted. Do not rely on a bring-your-own provider connection actually routing your signature request until this is confirmed as live.
• BGL CAS360, Xero/MYOB and Slack integrations are roadmap items, not available today.
• Trust data feeds are optional and deployment-gated. Basiq observations are indicative and a separate bank statement remains required before a balance can support an adopted valuation. Market and property data is available only for providers and markets for which Veela has recorded the necessary production entitlement; an unavailable or expired entitlement falls back to customer-supplied evidence rather than an unlicensed estimate.

What Veela does and who is responsible for reviewing it also changes by tier. On Solo, AI-drafted output is unreviewed by any second human unless and until you pay for an “ask a human” review, and you are responsible for reviewing Solo-tier output before relying on, filing or acting on it — Veela is not your registered agent on this tier, and you lodge with ASIC yourself or through your own registered agent. On Team, your own reviewer approves consequential actions through the Review Console before they take effect, and ASIC filings route to your existing registered agent. On Managed, a named Veela principal is appointed as your company secretary within the scope of your engagement letter, and Veela acts as your registered agent for ASIC lodgement; matters outside that defined scope are excluded and identified as such in your engagement documentation.

3. AI output may be wrong — review it

AI-drafted output — resolutions, extracted register or trust data, and Ask Veela answers — is prepared by a language model and can be incomplete, wrong, or based on a misreading of your documents. This is why Veela’s workflow puts a check and a human approval between an AI draft and anything that takes effect: Veela runs the workflow’s documented deterministic checks or, where shown in-product, an independent checker, and a named human still has to approve before a resolution circulates, a register updates, or a document is lodged. That workflow reduces the risk of relying on a wrong output, but it does not eliminate it, and it depends on you (or your reviewer) actually reading what you are approving rather than clicking through it. You are responsible for reviewing AI-drafted output appropriate to your tier before it is relied on, and for the accuracy of the officer, member and register details, constitutional documents and instructions you provide to Veela — the AI drafts from what you give it, and cannot correct facts it is not told.

4. Acceptable use

You agree not to:

• Use Veela to prepare documents for a purpose you know to be unlawful or fraudulent;
• Attempt to circumvent the approval gates that sit between an AI-drafted output and any consequential action (circulation, register write, signature or lodgement);
• Share your account credentials, or misrepresent your authority to act for the company you register; or
• Interfere with, reverse engineer, or attempt to extract the underlying models or systems behind Veela.

5. Intellectual property

You keep ownership of the data and documents you give Veela and the drafts Veela prepares for your company — your register, your minute book, your uploaded documents and your resolutions are yours. Veela keeps ownership of the platform itself: the software, agents, prompts, templates and underlying systems that produce your drafts. Nothing in these terms transfers ownership of the Veela platform to you, and nothing transfers ownership of your company data to Veela.

6. Fees, GST and billing

Current published pricing is Solo at $10/month, Team at $50/month, and Managed at $500/month or by negotiated engagement (Managed is currently sold on a “talk to us” basis while the human desk is staffed) — all prices exclusive of GST. Stripe Tax and invoice configuration must match Veela’s confirmed GST registration and tax treatment before production charges are enabled. Additional usage (extra members beyond the included allowance, extra document storage, extra paid Team seats beyond the included two, and pay-per-use “ask a human” requests on Solo) is billed as described on our pricing page at the time of use. Free view-only seats are not charged for on any plan. [REVIEWER: pricing and inclusions change from time to time — confirm this section is kept in sync with the live pricing page rather than restated as a fixed number here, or link to pricing instead of restating figures].

Trust by Veela is billed annually at A$149 per trust per year for a family or unit trust and A$299 per fund per year for an SMSF, in each case exclusive of GST. The subscription covers the Trust workspace and the inclusions shown at signup. Any optional metered feature must display its price and require confirmation before a charge is created. A company subscription and a Trust by Veela subscription are separate products, except that a linked Trustee by Veela corporate-trustee workspace is included while the applicable Trust by Veela subscription remains active.

New Solo subscriptions start with a 7-day free trial. A payment card is required to start the trial, and no charge is made for the first 7 days; AI usage during the trial is capped at a small budget ($2), after which you can end the trial early and start paying to continue without interruption. Billing, subscriptions, invoices and cancellation are self-serve through Stripe, our payment provider, from the billing portal in your account — you can cancel at any time and your subscription runs until the end of the current billing period.

7. Warranties and disclaimers

Veela is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude all warranties, whether express or implied, other than those that cannot be excluded under the Australian Consumer Law (see section 10). We do not warrant that AI-drafted output is accurate, complete, or fit for any particular purpose without the human review described in sections 1 and 3, or that the platform will be uninterrupted or error-free.

8. Limitation of liability

To the maximum extent permitted by law, Veela’s total liability for any claim arising from your use of the platform, however arising (including in contract, tort or under statute), is limited to the fees you paid for the relevant service in the 12 months before the claim arose. Veela is not liable for indirect, consequential or special loss, or for losses arising from reliance on unreviewed Solo-tier output, from a bring-your-own e-signature connection that was not actually live (see section 2), or from information you provided that was inaccurate or incomplete. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot be excluded, restricted or modified under the Australian Consumer Law.

9. Indemnity

You indemnify Veela against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the platform, or your reliance on AI-drafted output without the review required by your tier, except to the extent caused by Veela’s own breach of these terms or negligence. [REVIEWER: confirm the scope and any caps on this indemnity — drafted broadly here and should be checked against Veela’s risk appetite and insurance position].

10. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted or modified. Where Veela is permitted to limit its liability for failure to comply with a consumer guarantee, that liability is limited to the extent permitted by section 64A of the Australian Consumer Law.

11. Suspension and termination

We may suspend or terminate your access for breach of these terms, non-payment, or where we reasonably believe continued access poses a legal, security or fraud risk. You may cancel your subscription at any time through the billing portal. On termination for any reason, your data remains available for export for a reasonable period so you can retrieve your register, minute book and documents before deletion. [REVIEWER: confirm the specific export window and format Veela commits to on exit — not currently a fixed, documented number].

12. Governing law

These terms are governed by the laws of [REVIEWER: confirm — Australian jurisdiction, state to be specified], and you submit to the non-exclusive jurisdiction of the courts of that state.

13. Changes to these terms

We may update these terms from time to time. Material changes will be notified in-product before they take effect.

14. Data handling and residency

Register-derived information and personal information about company officers, members, trustees, beneficiaries, advisers and signatories is handled in accordance with the Australian Privacy Principles. Our production architecture requires the primary database to be hosted in Sydney; this is verified as a launch control and covers data at rest in that database, not AI processing or every document-storage/provider location. AI processing is described precisely in our privacy policy along with what is sent to our AI provider, when, and how that provider is (or is not yet confirmed to be) contracted for zero data retention and no use of your data for model training. See also our subprocessors page for the full list of third parties involved in delivering the service.

15. Contact

Questions about these terms can be sent to support@tokeniser.com. Veela AI Pty Ltd. [REVIEWER: add ABN/ACN and registered address for the entity notice — not present in the codebase].